For most companies, telephone service charges are commonly the third largest business expense after payroll and rent.  It makes sense to use a call accounting system to monitor and manage those costs. Many business owners and managers are familiar with how call accounting can verify telephone bills, but do not always realize that this is only the beginning of its benefits.

Properly used, call accounting systems can help managers define employee productivity expectations, allow businesses to reconcile phone bills, and even identify possible telephone abuse. While any company can use call accounting, managing phone costs is all the more important in telemarketing or customer service organizations, where business is conducted almost exclusively over the telephone.

A call accounting system collects call records from a telephone system.  Call records provide information regarding what telephone numbers were dialed, what extensions are making calls and the phone numbers they've called, the length of the calls made, the date and time of the calls, and what each call costs. Inbound traffic information as to whom is calling you and when is also available.  From all this data, comprehensive reports can be produced which help businesses analyze the information according to their needs.

Reports types include: detail reports for each employee or telephone extension; summary reports for various levels of organization hierarchy; ad hoc reports for identifying specific calls made; long duration and expensive call reports; traffic reports; and system usage (telephone lines) reports.

Call accounting can also be used to conceal telephone system abuse, either from your employees or from an outside source - such as from a telephone hacker.  As a matter of fact, call accounting systems often have an amazing effect on employees' use of the telephone network. In fact, many companies see a significant reduction in the number of personal telephone calls as soon as they make employees aware that a call accounting system is in use.

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